Addressing the "Last Mile" Challenge in International Logistics: Effective Solutions and Strategies

When it comes to the happiest moment for e-commerce sellers, it must be the moment when the order has been signed. However, in the cross-border logistics process, the "last mile" problem has always been a problem that troubles cross-border e-commerce sellers. After the package arrives at the destination country, due to the complex factors involved in the delivery process, delivery delays, package loss, inaccurate delivery information and other problems often occur, which not only affects consumers' shopping experience, but also brings huge losses and troubles to cross-border e-commerce sellers.

Cross-border e-commerce sellers' concerns about the "last mile" problem are mainly reflected in the following aspects:

1. Delivery time is difficult to guarantee

Due to the long-distance transportation of cross-border parcels and the delays in the delivery process in the destination country, the overall delivery time of the parcel is difficult to guarantee. For some time-sensitive goods, such as fresh food and electronic products, overtime delivery will seriously affect consumers' shopping experience, leading to problems such as returns and refunds, and increasing sellers' operating costs.

2. High risk of parcel loss

During the delivery process, the parcel may be lost due to human factors or unexpected circumstances. For high-value goods, the loss of the parcel will cause huge economic losses to the seller.

3. Inaccurate delivery information

Due to factors such as language barriers and information asymmetry, delivery information may be wrong or missing, resulting in consumers being unable to receive the parcel or contact the delivery personnel in time, affecting the smooth delivery of the parcel.

4. High delivery cost

"Last mile" delivery is the most expensive part of international logistics, especially for remote areas or small parcels. The delivery cost may account for a large part of the total cost of the parcel, which is a considerable burden for sellers with limited profit margins.

To address the "last mile" problem, cross-border e-commerce sellers can take the following measures:

1. Choose a reliable logistics service provider

Choosing a logistics service provider with a mature terminal delivery network and good service reputation can effectively reduce the risks of package loss, delivery delays, etc.

2. Complete package information

Ensure that the package information is accurate and complete, including the recipient's name, address, phone number, etc., and try to fill it in the local language so that the delivery staff can contact the recipient smoothly.

3. Purchase logistics insurance

Purchasing logistics insurance for high-value packages can effectively reduce the economic losses caused by package loss.

4. Reserve sufficient transportation time

Clearly inform consumers of the estimated transportation time on the product details page, and suggest consumers to place orders in advance to avoid affecting the shopping experience due to delivery delays.

5. Actively communicate with logistics service providers

Timely track the transportation of packages and maintain communication with logistics service providers to promptly resolve problems that arise during delivery.

FREE SEA Logistics takes a professional service team as its core to provide you with a full range of logistics solutions. Whether it is door-to-door pickup, inquiry service or claim service, we can respond promptly and provide high-quality services.

The experienced service team is familiar with the international logistics process and can efficiently handle pre-port and post-port problem items, and solve various emergencies in cross-border logistics. For example, when the delivery of goods is blocked or abnormal, we will quickly handle related problems to ensure smooth delivery of goods.

Choose FREE SEA Logistics, your cross-border logistics will be smoother and more convenient!